Privacy Policy

1. Introduction

TCG Marketplace ("we," "us," or "our") operates the website tcgmarketplace.store and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform to buy, sell, auction, or trade Trading Card Game (TCG) products.

By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, and password when you create an account.
• Profile & Verification Data: Government-issued photo ID and selfie submitted during seller verification. These documents are encrypted and stored securely.
• Transaction Information: Shipping addresses, payment details (processed by our third-party payment processor — we do not store full card numbers), and order history.
• Communications: Messages sent through the contact form, support emails, and dispute submissions.
• Listing Data: Card descriptions, images, pricing, and condition information you provide when creating listings or trade offers.

2.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, and device identifiers.
• Usage Data: Pages viewed, search queries, click activity, referral URLs, and session duration.
• Cookies & Similar Technologies: We use cookies for authentication, CSRF protection, and analytics. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process transactions, including escrow payments, marketplace purchases, and auction settlements
• Verify seller identity and prevent fraud
• Facilitate communication between buyers, sellers, and traders
• Provide customer support and respond to inquiries or disputes
• Send transactional emails (order confirmations, shipping updates, escrow notifications)
• Improve and personalize the Platform experience
• Detect and prevent security threats, fraud, and policy violations
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• With Other Users: Your username, seller verification status, and listing information are visible to other users. Shipping addresses may be shared with sellers to fulfill orders.
• Service Providers: We share information with third-party providers who assist with payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
• Safety & Fraud Prevention: We may share information to protect the rights, property, or safety of Simply TCG, our users, or the public.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 5 years for legal and compliance purposes. Verification documents are deleted within 90 days after your identity is verified, unless retention is required to comply with legal obligations.

You may request deletion of your account and associated data by contacting us at support@tcgmarketplace.store. Certain data may be retained as required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Secure HTTP-only cookies for authentication and CSRF protection
• Hashed and salted passwords
• Rate limiting and monitoring for suspicious activity

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including the CCPA and GDPR):

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request an export of your data in a structured, machine-readable format.
• Opt-Out: Opt out of non-essential cookies and marketing communications.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at support@tcgmarketplace.store. We will respond within 30 days (or as required by applicable law).

8. Children's Privacy

The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via email. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: